Support

Need help? Email support@statementready.net and we will get back to you.

A puzzle feels stuck

Undo and Retry are always free. A move is one straight slide, however far the piece travels. Pieces leave through the opening with the matching symbol and color. Tap Help for a Hint, which shows the next move right on the board, or +5 moves. If dragging is uncomfortable, turn on arrow controls in Settings.

A purchase is missing

Open the Shop or Settings and tap Restore Purchases, signed in with the Apple Account you used to buy. Purchases waiting for approval (for example Ask to Buy) unlock once Apple approves them. Restore brings back permanent purchases; coins and boosters already spent are part of your device's saved progress and are not restored.

Progress is missing

Progress is saved on your device. Please don't delete the app while troubleshooting. Restoring your iPhone from a backup may bring saved progress back, depending on your backup settings. The game has no account-based sync.

Refunds

Refunds are handled by Apple. Visit reportaproblem.apple.com. If a permanent purchase is refunded, it is removed, but your earned progress stays.

When you write to us

Please include the app version, your iPhone model, iOS version, the puzzle number and what happened. Never send card details, passwords or sign-in codes.